Santos is a Facilities Maintenance Manager who works with The City of Austin to direct the activities of maintenance personnel who are responsible for performing general maintenance work on city buildings, facilities and grounds. Santos has conducted several LSS projects for the City of Austin to improve efficiencies and reduce cost to tax paying citizens. He has served in several roles over an eight-year span with the Baldridge Performance Excellence Program as a Senior Examiner, Feedback Writer, Team Lead, Process Coach. Santos is devoted to assist organizations in their continuous improvement efforts, helping them to build sustainability in their operations, and provide them with clear steps forward by utilizing the Malcolm Baldridge Framework for Performance Excellence. Santos has supported and assisted The City of Austin’s Performance Excellence journey of a sound management system and toward more maturity in building and implementing effective, systematic approaches that lead to positive results and trends that are important to The City of Austin’s long-term success. Santos is a certified Lean Six Sigma Greenbelt, Senior Baldridge Examiner.