Victor F. Figurelli retired from the Shell Chemical Company in 1995. His career included assignments in product applications, technical service, sales, marketing, and product planning. His final position at Shell was Quality Management Consultant. In that assignment, he advised and guided Shell Chemical’s Leadership Team, Shell Oil corporate leaders, and other senior managers throughout the Shell system in developing and implementing Baldrige-based strategies for improving performance. Vic also was responsible for communicating Shell Chemical’s performance improvement policies and initiatives to key stakeholders.
Vic conducted numerous workshops and seminars on quality management and the Malcolm Baldrige criteria for Shell’s international and domestic management, customers, and suppliers. He designed and coordinated internal assessments based on the Baldrige criteria. He also developed and managed Shell Chemical’s “Champions of Quality” recognition program for individuals and teams who made significant contributions to Shell Chemical’s business performance.
After retiring from Shell, Vic continued to consult and to conduct workshops on the use of the Baldrige Model to assess and improve an organization’s management system for performance excellence. His clients and audience have included business, non-profit, government, health care, and education organizations. Vic has conducted numerous workshops and seminars on Organizational Excellence. He has also facilitated strategic planning sessions, primarily for non-profit organizations.
Vic was on the board of examiners for the Baldrige Performance Excellence Program in 1990 and 1991, the latter year as a senior examiner. He played a key role in starting up the Texas Award for Performance Excellence program, which has fielded more winners of the national award program than any other state. He served three years on the first Quality Texas board of overseers and then on the panel of judges from inception of the state award process until 1999. Vic returned to the Quality Texas Board of Overseers, serving as Chair from 2001-2003. He also participated on Quality Texas examiner training teams from the award program’s inception through 2004. He also designed and delivered for Quality Texas orientation workshops for organizations new to the Baldrige model. For his contributions to Quality Texas, Vic was recognized in 2004 as a Quality Texas Foundation Fellow. Vic also served on the advisory board for the UT Center for Performance Excellence.
Vic was a faculty member of the National Graduate School, an accredited institution offering an accelerated master’s degree in quality management. He taught a course on the Baldrige Model from 1996 –2004. He also taught a course on nonprofit management at Southwestern University in Georgetown.
He has been active in community service and has been recognized for his efforts several times. He was vice-president and president of Senior University Georgetown, a non-profit organization dedicated to life-long learning for people 50 and over, from 1999-2004. He served on the Senior University Board again from 2015-2018, during which period he served as president in 2015 and again in 2018. He was on the Board of Directors for the Georgetown Partners in Education from 2001-2005, serving as Chair in 2003-2004. He still mentors for GISD. He served on the Board of the Georgetown Symphony Society. Vic also served on the Board of Habitat for Humanity Williamson County for six years, nearly three of which as Chair. Vic was recognized in 2011 by the Rotary Club of Georgetown as a Paul Harris Fellow and in 2012 by the Georgetown Chamber of Commerce as Citizen of the Year for his community service. Vic currently serves on the Board of A Gift of Time Adult Day Care, an organization that will offer all-day care for seniors with dementia.
Vic is the Founder of the Williamson County Institute for Excellence in Nonprofits, an organization dedicated to helping nonprofits learn and apply principles of excellence.